Registration video did not download for DivX VOD

  • Problem
  • Updated 2 years ago
  • Acknowledged
Archived and Closed

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When trying to download the registration video after registering my device, it fails to download the file.
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Krista, Marketing Manager

  • 1654 Posts
  • 167 Reply Likes

Posted 2 years ago

  • 15
Photo of Krista

Krista, Marketing Manager

  • 1654 Posts
  • 167 Reply Likes
Official Response
This issue usually happens when accessing the registration site from a mobile or device browser rather than a computer. We are aware of the issue and are working on adding support for non-computer browsers.

In the meantime, please contact the DivX Support team and we will resend you your activation file to continue the registration process. You can contact the Support team here:

http://rovicorp.force.com/product_sup...