Message in Conduit offer screen is inaccurate

  • Problem
  • Updated 11 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archiving this topic as Conduit is no longer bundled with DivX Software.

There's no way to install it without conduit. When i uncheck the boxes it goes from "click agree to install malware" to "click next to install malware". I'm glad i actually decided to read it because basically the only way to proceed in installing divx player is to click next, and it clearly says it will install the virus software.

As you can see in the image above, i've unchecked the boxes but it still says conduit will be installed either way

Note: This topic was created from a reply on the Chrome warns DivX update is malicious topic.
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ishwoo

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Posted 1 year ago

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Krista, Marketing Manager

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If the boxes are not checked, Conduit will not be installed. I just looked into this and there is an error in the sentence below the boxes; it's a 'bug' in the text. It should say "By clicking 'Agree' to install...", and if the boxes are checked, the Next button would change to "Agree". So by clicking "Next" you are choosing to NOT install the Conduit offer.

Can you confirm that if you check the boxes, the button changes to "Agree" for you? This should be the behavior, so Conduit would only install if one or more boxes are checked.

To recap:


  • If one or more boxes are checked, then the button is "Agree" and clicking it would install the Conduit offer.

  • If all boxes are unchecked, then the button is "Next" and clicking it would NOT install the Conduit offer.



I'm working with our team internally to get the messaging updated for the next update we push, but the install still depends on whether or not the boxes are checked.
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the girl

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And your techs can't fix that text "bug" because?
DivX is navigating a slippery, and barely legal slope, here.
I would be ashamed to work for such a company.
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Somethingelse-uk

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I've seen this many times over the years, it's 100% deliberate

poweriso did this and after users got sick of it all they give the users a link to the clean .install with no crapware

divx goes on and on about it's free, well I'd rather pay for it without the malware.

hell I can get free food by going in the bins at the back of shops, but I'd end up getting  sick, just like getting divx free, gets your pc sick.

I did some tests last night and NO offers popped up, and no crapware like conduit malware got installed, BUT some reg keys from conduit DID get installed WITHOUGHT asking me

the keys were ether empty or invisible and as I don't have the tools on this PC to see invisible key I don't know

I've seen reports that the malware divx pushes opens lots of backdoors to allow malware to self install at a later date (reports are on many security sites)


why divx have killed the reputation of themselves I don't know, all I know is the converter is the best out there for file size and video quality (I've tested loads of converters and i'll post some screens at some point) and now h.265 is out they should drop the crapware and sell divx h.265.


I'd like to ask

1) have divx stopped installing "offers"

2) if so then why do you install conduit keys without asking the users

3) will you please sell divx without "offers" or let us pay for a safe divx (other developers do this)

4) will you provide users a link to a safe download without the "offers" malware

5) again provide two versions of divx, one "add supported" and one 100% clean that we can pay for

6) THINK about your users and go to 5

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Somethingelse-uk

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Krista, Marketing Manager your comment "If the boxes are not checked, Conduit will not be installed" is untrue

i did some tests last night and NO offers popped up, and no crapware like conduit malware got installed, BUT some reg keys from conduit DID get installed WITHOUGHT asking me

no "offer" showed up, but conduit keys were installed

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Douglas Feather

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Once again Thank you Krista-for all of the time you have put into this-and for making it clear about the installation procedure..I know your last comment wasnt directed to me-however I would like to let everyone [who is having a problem with the condiut addon etc.]-know that everything you said in your latest comment is absolutely correct-and it is so easy-all the person has to do is uncheck the boxes and click next-and the divx software installs without the conduit-and without any addons also-I have done this procedure more than once-and it always works-and I have never had a problem.
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Paul Rafferty

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Hello paid respondent.
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the girl

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How many of these comments do you have to leave before you get paid, Doug?
You may want to shorten your responses to one sentence.  You'll reach your goal much faster that way.
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Somethingelse-uk

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Lol it's funny because it's true
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Krista, Marketing Manager

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Thanks Douglas. Unchecking the boxes will prevent installation of the Conduit offer, as you confirmed. I'm discussing the sentence on the very bottom of the window with some of my colleagues in Marketing and Product Management, as it is somewhat misleading and we want to make sure that the process is as clear as possible. But the function of checking/unchecking boxes to install/not install the Conduit offer remains. Hopefully we can get out some wording that is more clear very soon.
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Douglas Feather

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Your always welcome Krista-and once again-thank you and everyone involved in the divx software for providing the free divx software-----the divx player is so awesome-and is the only player I use to watch movies with-and I really hope that everyone who is wanting to use the software can read the comments and so they can reaslise how to install it,the fact that it is free is just so awesome.
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ishwoo

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Thanks for the help, i did wonder why it said optional but then it seemed to be forcing me to install it either way .
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Ralph Clark

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Krista your marketing people need to understand that the experience of people who have installed conduit is so uniformly poor that associating Divx with conduit search is simply commercial suicide for Divx. You need to dump this partnership really.
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Jeremy Talcott

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I will second that. I was wildly frustrated by the last install. I unchecked all boxes on the update with my mac, and yet extensions were installed on both chrome and safari. Having worked in the apple store for several years, I can't count the number of unfortunate souls who have come to the genius bar just to get the awful conduit toolbars removed. It reflects poorly on anyone who would willingly choose to associate with them.
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Krista, Marketing Manager

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Hi Jeremy, any offers in our installer are opt-out. If you are running into issues where a third party offer like Conduit appears to have installed after the boxes were unchecked, we'd definitely want to investigate this. In the past, users we've helped with this issue have found that Conduit had previously been installed and only partially uninstalled (but they thought it was removed), so that's one thing to check. Either way, feel free to send as any info you have about this issue at our Support site or at your request we can follow up with you directly by email. 
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Paul Rafferty

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Conduit is malware as far as I'm concerned. It installed itself as the default 'new tab' page without asking for permission. This is totally sneaky - a lot of users don't know how to change the 'new tab' setting, as the 'homepage' option is much more widely know. It also installed itself as the defaut search engine without permission. Then, even worse, it installed an obscurely-named program as a system service that prevents you, the owner of the computer, from changing these settings. Even if you know your way around Firefox and try to change the 'new tab url' via the 'about:config' page, it immediately changes it back to Conduit. Despicable. Conduit doesn't provide any visible configuration options. It doesn't display itself as a browser plugin or add on. It doesn't provide an obvious method to uninstall. The DivX uninstaller doesn't include any options to remove it.

This is a sneaky, underhanded browser hijacker, plain and simple. I'm appalled that DivX would include this with automatic 'opt-in' (which I didn't even notice during installation). Bad move DivX.

To get rid of this atrocity from my computer, I killed stupid service, deleted the stupid folder it lived in and stripped every reference to 'conduit' out of the registry. I wanted to make absolutely sure it was purged from my system.

And I uninstalled DivX too. DivX, you suck.
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Somethingelse-uk

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i did some tests last night and NO offers popped up, and no crapware like conduit malware got installed, BUT some reg keys from conduit DID get installed WITHOUGHT asking me so have they stopped installing this crap, I hope so

the keys were ether empty or invisible and as I don't have the tools on this PC to see invisible key I don't know

I've seen reports that the malware divx pushes opens lots of backdoors to allow malware to self install at a later date (reports are on many security sites)

I fully agree with you

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thedongerisreal

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People actually use divx still?
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tekkkk

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why not?

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Brian

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I reported this over 2 months ago, malwarebytes flagged it. I did not see an option for installing the conduit malware. it replicated itself on a reboot, but luckily malwarebytes cleared it all out. The response came just a few days ago asking what I meant by malware!, as if DivX did not understand what I was talking about. All very sad really, I have used DivX for a very long time, but it has been de installed now, and I had the Pro version, having paid several times over the years for the pro upgrade because I thought DivX were OK, but I suppose it is the way these days, too many companies think their uses a thick. Nothing goes in my PC that replicates itself to make it hard to clear out.
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Somethingelse-uk

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It seems divx is being sold as we type

http://seekingalpha.com/news/1498911-rovi-selling-divx-unit-provides-2014-guidance-shares-minus-3_3-...

I don't know if the divx staff will stop playing dumb and drop the malware, but lets hope a new team will see the light


from divx malware warning

http://forum.doom9.org/showthread.php?p=1670518

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Krista, Marketing Manager

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Official Response
Hey all. DivX is no longer distributing this offer in our products, so I am going to close this issue. If you have any issues with uninstalling the search takeover just let us know. Our Support team is here to help.

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