Yvonne, if you are still running into this issue can you give some additional information? We can take a look at what is going once we receive this.
First, install MediaInfo"
and open your file in it. Go to View > Text, take a screenshot and attach the image here. Or, you can go to File, select Export, go to the Text tab and save your file on your computer. Then upload it to Scribd
and share the document URL with us here.
Next, go to your Start menu navigate to All Programs. Under the AC3 Filter folder, click on AC3 Filter Config and go to the About tab. Let us know what version you have.
Also check the FFDShow version by going to Start > All Programs > FFDShow. Select Configuration. Scroll down on the left-hand nav to About and check the version.